Return & Exchange Policy
We hope you will be pleased with your MELIKE piece. As many of our creations are unique or individually produced, return conditions may vary depending on the nature of your purchase.
RETURN CONDITIONS
Eligible items should be returned in their original condition, unworn, unwashed and unaltered, with all original labels, packaging and accompanying accessories included.
All returned items are subject to inspection upon arrival. This does not affect your statutory consumer rights.
ONE OF A KIND & READY-TO-WEAR
Our One of a Kind pieces are created individually, often using rare, archival or inherited textiles. Due to their singular nature, exchanges may not be possible.
For eligible online purchases, customers may exercise their statutory right of withdrawal within 14 days of receiving their order, in accordance with applicable consumer law.
BESPOKE & MADE-TO-ORDER
Pieces made to a customer's individual specifications or personalised requirements are generally not eligible for withdrawal under the applicable custom-made goods exception.
This includes bespoke commissions and individually personalised garments. Your statutory rights in relation to defective or non-conforming goods remain unaffected.
BRIDAL & ACCESSORIES
Return eligibility depends on whether the piece is a standard item or has been made or personalised specifically for you.
Standard, non-personalised accessories are subject to applicable statutory withdrawal rights. Individually commissioned or personalised pieces may be excluded where permitted by law.
OBJECTS
Standard objects purchased online may be returned in accordance with applicable consumer law. Objects created to individual specifications may be subject to the custom-made goods exception.
HOW TO REQUEST A RETURN
To request a return or exchange, please contact our studio with your order number and the item you wish to return.
We will provide the relevant return instructions. Please contact us before dispatching your item so that we can assist you with the process.
REFUNDS
Once an eligible return has been received, refunds will be issued to the original payment method within the period required by applicable law.
Shipping and return costs will be handled in accordance with applicable consumer law and the information provided at purchase.
EXCHANGES
Exchanges are subject to availability. As many MELIKE pieces are produced only once, an identical replacement may not be possible.
For exchange enquiries, please contact info@esramelikecil.com .
Nothing in this policy limits or excludes rights granted under applicable consumer protection legislation.